Waitres 7 views

Job Summary:

The Waiter / Customer Service Assistant is responsible for providing refreshments and hospitality services to clients, customers, guests, and staff while maintaining a clean, welcoming, and professional office environment. The role also includes supporting customer service activities, ensuring meeting areas are organized, and maintaining cleanliness of kitchenware and serving equipment.

Key Duties and Responsibilities

Hospitality & Refreshment Service

• Welcome clients, customers, guests, and visitors in a polite and professional manner.
• Prepare and serve tea, coffee, water, and other refreshments to clients, guests, and staff.
• Ensure meeting rooms are properly arranged and stocked with refreshments before meetings.
• Monitor refreshment supplies and report replenishment needs to the supervisor.
• Maintain high standards of hygiene in food and beverage preparation and service.

Customer Service Support

• Assist in creating a positive and comfortable experience for clients and visitors.
• Direct visitors to the appropriate department or staff member.
• Respond courteously to basic inquiries and provide assistance when required.
• Support front-office activities during client visits, property launches, and company events.

Cleaning & Dishwashing

• Wash and sanitize cups, glasses, plates, utensils, and other kitchen equipment.
• Keep the kitchen, pantry, and refreshment preparation areas clean and organized.
• Ensure proper storage of kitchenware and cleaning materials.
• Dispose of waste properly and maintain cleanliness standards at all times.

General Administrative Support

• Assist with office setup and hospitality arrangements during meetings and events.
• Support administrative staff with simple office-related tasks when assigned.
• Report maintenance, cleanliness, or supply issues to the supervisor promptly.

Qualifications

• Minimum completion of Grade 10 (Grade 12 preferred).
• Previous experience as a waiter, hospitality attendant, office assistant, or customer service support staff is an advantage.
• Basic communication and customer service skills.
• Good personal hygiene and professional appearance.

Skills and Competencies

• Excellent customer service and interpersonal skills.
• Polite, friendly, and professional attitude.
• Ability to maintain cleanliness and organization.
• Time management and attention to detail.
• Reliability, honesty, and teamwork.
• Ability to work under minimal supervision.