Customer Relationship Manager (CRM) 7 views

Position Title: Customer Relationship Manager (CRM)

Company: Deluxe Properties One Member PLC
Location: Addis Ababa
Required Quantity: 1
Experience Level: Minimum 5 Years with at least 2 years of proven experience in a senior Supervisory or managerial position.

Employment Type: Full-Time

Salary: Attractive and Negotiable ( Incentives: Competitive Commission and Performance-Based Bonuses )

Application Deadline: November 16, 2026

Job Summary

Deluxe Properties PLC, a growing real estate development company, is seeking a highly motivated, professional, and customer-focused Customer Relationship Manager (CRM) to manage client relationships, improve customer satisfaction, strengthen customer retention, support sales conversion, and ensure timely collection of installment payments.

The successful candidate will play a key role in building long-term relationships with local and diaspora property buyers.

Key Duties and Responsibilities

Customer Relationship Management

•     Build and maintain strong relationships with existing and potential property buyers.
•     Ensure excellent customer service throughout the property purchasing process.
•     Handle customer inquiries, complaints, and requests professionally.
•     Maintain regular communication with customers regarding project progress and payment schedules.

Sales Support and Customer Conversion

•     Follow up with prospective buyers and convert qualified leads into customers.
•     Coordinate with the Sales and Marketing Department to improve sales performance.
•     Support apartment reservations, contract signing, and customer onboarding.
•     Identify opportunities for referrals, repeat purchases, and additional sales.

Payment Collection and Follow-Up

•     Monitor customer installment payment schedules.
•     Follow up with customers to ensure timely payments.
•     Coordinate with the Finance Department to reduce overdue receivables.
•     Prepare regular customer payment follow-up and collection reports.

Customer Satisfaction and Retention

•     Develop strategies to improve customer satisfaction and loyalty.
•     Manage customer complaints and coordinate timely resolutions.
•     Maintain strong relationships with Ethiopian diaspora customers.
•     Coordinate customer communication during construction, handover, and after-sales service.

CRM System and Reporting

•     Maintain accurate and updated customer records in the CRM system.
•     Monitor leads, customer follow-ups, complaints, and payment commitments.
•     Prepare weekly and monthly performance reports for management.
•     Track customer satisfaction, conversion rates, retention, and collection performance.

” Compensation and Benefits “

• Attractive monthly salary.
• Competitive commission on eligible sales conversions and successful collections.
• Performance-based bonuses linked to agreed targets.
• Career growth and professional development opportunities.
• Other benefits according to company policy.

Commission payments will be based on a clearly defined company incentive policy and verified performance.

Qualifications and Experience

• BA/BSc degree in Marketing, Business Administration, Management, or a related field.
• Minimum 5 years of relevant experience, preferably in real estate.
• At least 2 years in a supervisory or managerial position.
• Strong communication, negotiation, and customer service skills.
• Experience in CRM systems and customer databases.
• Good understanding of real estate sales and installment payment collection.
• Excellent English and Amharic communication skills.
• Experience working with diaspora customers is an advantage.