Job Description
1. Customer Order Servicing |
| · Bulk Status Updates: provide on-demand status updates to customers during the production process. |
| · Customer Enquiries: respond to customer enquiries or feedback throughout the entire process from order confirmation through to post-sale end-consumer feedback. Use the full expert input and support from other functions when appropriate. |
| · Customer Communications: fully understand and respond to all points in customers’ communications. |
| · Time & Action (T&A) Plan: o provide relevant information (e.g., sample lead-time, production lead-time, etc.) to Merchandising to develop T&A for new customers / new programs. o obtain relevant information from historical records, and updates from FS and HK Sub-materials Team as needed, to develop the T&A and propose to the customer for running programs. Adjust T&A based on customer feedback as needed. |
| · Customer Requirements: clarify and confirm product requirements for samples and bulk production and communicate these to the Sample Room, Operations, Internal Supply Chain (ISC), Fabric Procurement (FP) and Purchasing teams. |
| · Feedback to Customers: proactively communicate to the customer on product design and / or materials recommendations based on feedback and suggestions from Sample Room and / or Production. |
| · Customer’s Manual / SOP: maintain and update customer’s manual / SOP based on customer’s updates. |
| 1. Customer Driven Mindset |
| · Total Service Concept: have a “total service” mindset, i.e. : o develop a deep knowledge of customers’ requirements. o gain the ability to make proactive product and service recommendations to customers. o being continuously in touch with customers during order, production and delivery. o proactively following up to check status and solve problems if necessary. o determine the customers’ satisfaction levels and continuously seek new ways to serve them better. |
| · Customer Connection: support programs to develop a committed customer-service mindset and foster employee pride in producing for the Factory’s customers. |
Job Requirements
First Degree in Textile & Apparel Merchandising/Marketing/Business Management/ IT field of study & 2 years of related work experience in manufacturing industries required.
All interested candidates who meet the above criteria and wish to be considered are requested to submit their application with non-returnable comprehensive Curriculum Vitae (CV) and copy of credentials to Human Capital Management Department in Hawassa Industrial Park Shed #21 or via email: [email protected]
For any info, pls call: 046 -212-24-89
More Information
- Address Ethiopia
- Experience Level Mid level
- Total Years Experience 0-5
