Customer Service Officer 12 views

About Company

Everything starts from an idea. But every idea might not see the daylight of success without hard work and diligence. 20 years ago, Horra Trading was just an idea in the mind of Mr. Adem Kedir who meticulously worked day and night to turn it into a reality in 2005, basing himself on his extensive skill and knowledge in coffee and coffee trade. Mr. Adem Kedir’s coffee trade career started as the succeeding generation from his grandfather Mr. Abbahawa and his father Mr. Kedir Hadjji Hassan in Ethiopia. As the third generation successor of the family coffee business, Mr. Adem has made the leap from his involvement in traditional and domestic coffee market to international coffee trade by forming his own business entity by the name of Horra Trading in 2005.

What was started as a simple trading business entity in 2005, Horra Trading has made it possible to create diversified businesses under Horra Corporate Group. Currently, Horra Corporate Group business portfolio includes coffee and oil seeds export, coffee plantation, automotive assembly, import and distribution, propylene technology manufacturing, technology, real estate development and transit and forwarding. Currently, Horra Corporate Group is led by the CEO, Mr. Adm Kedir, and by qualified and experienced professionals, with 550 permanent staff members and 800 temporary workers working in the corporate office and in different business units. Horra is currently looking a talent who is ready to share our dreams and be on the same boat to navigate through out the dynamic business world with promising a glowing opportunities to craft a desirable career map for talents. Our company is would like to hire a Sales Officer to work in our “Tech” business wing.

Job Summary

The Customer Service Officer is responsible for ensuring a high level of customer satisfaction by managing customer inquiries, service requests, and after-sales support activities. The role serves as a key link between customers and the after-sales technical team, ensuring timely communication, service coordination, and resolution of customer concerns in line with company standards.

Key Responsibilities

• Serve as a contact person for customers regarding after-sales services, maintenance, and warranty inquiries.
• Receive, record, and follow up on customer complaints, service requests, and feedback to ensure timely resolution.
• Coordinate with workshop, technical, and sales teams to schedule service appointments and repairs.
• Maintain accurate customer records, service histories using the ERP or customer management system.
• Communicate service updates, timelines, and costs clearly to customers.
• Support customer satisfaction initiatives and ensure service standards are consistently met.
• Assist in preparing service reports and customer feedback summaries for management review.
• Follow up with customers after service completion to confirm satisfaction and address any remaining concerns.
• Ensure compliance with company policies, service procedures, and customer service best practices.

• Bachelor’s degree in business administration, Marketing, Management, or a related field.
• A minimum of 2 years of experience in customer service, preferably in automotive, after-sales, or service-oriented environments.