Customer Service Officer, Ethiopia 20 views

ABOUT THE DEPARTMENT/TEAM

Our Sales & Customer Management team provide a high quality and efficient customer service experience to all new and existing customers across all British Council services.

 WHAT YOU WILL BE DOING AND WHY

Working with both our students and with your internal colleagues at British Council, you will need:

• The main duty of a Sales & Customer Management Officer is to ensure a high quality, welcoming and efficient integrated customer service experience to all new and existing customers with the purpose of meeting/exceeding sales and customer management targets across all British Council services.
• To provide marketing support in Ethiopia and contribute to business growth
• To act as British Council’s ambassador and provide top quality, welcoming and efficient integrated sales customer engagement experience to all new and existing customers and deliver Sales & Customer Management targets in order to enable the Council to meet its business targets and objectives.

WHAT IS INTERESTING ABOUT IT

You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.

WHAT WE ARE LOOKING FOR

You must have at least 1 years’ experience in sales and customer management environment of education or services related field.  You should also have education to tertiary level at any disciplines and speak fluent in both English & Amharic.

NEXT STEPS

Please refer to the role profile for more information on the role responsibilities/accountabilities and person specification, by clicking on the links for relevant document to support your application: