Customer Service/Physician Attendant 19 views

The Customer Service/Physician Attendant at Teklehaimanot General Hospital serves as the vital first point of contact, ensuring a smooth, safe, and welcoming experience for every patient. This full-time position is ideal for a service-oriented professional who thrives in a fast-paced clinical environment. The Attendant is responsible for delivering exceptional front-desk support, assisting physicians with patient preparation, and managing the flow of appointments to ensure efficiency. This role requires a steadfast commitment to patient confidentiality and a dedication to excellence, ensuring optimal care and satisfaction from check-in through follow-up.

Requirement

• Qualified from recognized Higher Educational Institution by Marketing Management.
  Key Responsibilities

1. Customer Service & Reception Duties

• Patient Greeting and Check-in: Warmly greet patients and visitors, manage the check-in/check-out process, and ensure a welcoming atmosphere.
• Communication: Answer and screen high-volume phone calls, retrieve voicemails, and relay clear, accurate messages to clinical staff.
• Scheduling and Registration: Schedule appointments, pre-register patients, and verify insurance coverage as needed.
• Patient Navigation: Provide directions, escort patients to exam rooms or other departments, and assist with wheelchair transportation to ensure safety and comfort.
• Administrative Support: Perform general clerical duties, including data entry into the Electronic Medical Record (EMR), managing documents, and maintaining a clean, organized front office area.

1. Physician/Clinical Attendant Duties

• Patient Preparation: Assist patients to exam rooms, record medical history and current medications, confirm the purpose of the visit, and record data in the EMR.
• Clinical Support (as needed): May assist with basic procedures such as taking vital signs (blood pressure, temperature, pulse) and performing basic vision or muscle function checks (depending on specialty).
• Patient Flow: Manage the schedule to ensure the clinic runs smoothly and efficiently, demonstrating urgency with the patient’s and physician’s time.
• Equipment and Supplies: Assist with the cleaning, sterilization, and setup of medical instruments and equipment.
• Specimen Handling: May collect and transport specimens, reports, and requisitions between departments.

Qualifications & Requirements

• Experience: Minimum of 1 year of experience in a customer service role, preferably in a high-traffic, confidential environment like healthcare.
• Skills and Abilities:
• • Customer Service: A professional, patient-focused attitude with the ability to remain courteous under pressure.
  • Computer Literacy: Proficiency with Electronic Medical Records (EMR), Microsoft Office Suite (Word, Excel, Outlook), and other office equipment.
  • Communication: Excellent verbal and written communication and interpersonal skills.
  • Multitasking: Ability to efficiently handle multiple tasks in a busy, interruption-prone environment.
  • Professionalism: Demonstrated ability to handle sensitive patient information with discretion and confidentiality

Required Skills

• Patient Check-In & Flow Management
• Health Information Interpretation
• Individualized Patient Support
• Staff Training Support
• Critical Thinking & Problem-Solving
• Regulatory Compliance
• Intervention Evaluation
• Multidisciplinary Communications
• Treatment Assistance
• Accurate Record-Keeping

Desired Skills

• Effective Follow-Up Communications
• Empathy & Active Listening
• Timely Status Updates
• Patient Relationship Buildings healthcare journey.
• Feedback Implementation Actively seek out, collect, and implement patient feedback through comment cards, surveys, or direct conversations to continuously improve the patient check-in, waiting room, and follow-up experience.