Job Description
About CRS
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding. CRS has been working in Ethiopia for nearly 60 years, responding to natural and man-made disasters affecting Ethiopia’s most vulnerable communities. Moving beyond emergency response, CRS’ disaster mitigation and recovery projects in drought and flood-prone areas have rebuilt individual and community assets through non-food aid in the form of agriculture, livestock, health, nutrition, and water and sanitation assistance.
Job Title: Information Communication Technology (ICT) Officer
Job grade: 7
Required number: Two
Department: ICT Unit
Employment Term: Indefinite Term
Reports To: Senior ICT Officer
Country/Location: CRS Ethiopia/Addis Ababa
Deadline: April 28, 2024
Job Summary:
You will coordinate and deliver various ICT and ICT4D (ICT) related services in accordance with established agency ICT policies, procedures, and service standards to support high-quality programs serving the poor and vulnerable. You will provide responsive, professional service and technical support to CRS staff and partners to ensure efficient operation and use of CRS information sharing, communication, and collaboration technologies.
Job Responsibilities:
- Deploy, configure, and maintain ICT systems and databases, including networks, servers, and telecommunications. Troubleshoot and address issues to ensure optimal performance.
- Configure and maintain applications and user devices. Provide timely and quality service delivery, technical support, and advice to user requests to ensure proper user access to agency business data and information.
- Maintain inventory of ICT equipment, hardware, and software and ensure adequate supply and functionality, in collaboration with relevant staff, Provide input to budget for ICT related expenses.
- Coordinate relationships with suppliers to facilitate delivery of ICT-related services that meet CRS business requirements and needs.
- Support capacity building initiatives, remotely or on-site, to staff and partners to ensure efficient and consistent adoption and use of ICT applications.
- Prepare statistical reports on ICT-related data and metrics. As needed, implement measures to ensure required standards are met.
Job Requirements
Education and Experience
- BA/BSc in relevant field
- Minimum of 3 years’ work experience in a position with similar responsibilities.
- Desired certifications include Microsoft Certified Solutions Associate or equivalent, Cisco Certified Network Associate or equivalent, Microsoft SharePoint Foundations or equivalent and ITIL Foundation Certified.
- Experience in introduction, design, implementation, and adoption of relevant technology and data management tools.
- Demonstrated capacity in management of network/server software and hardware devices and platforms.
- Grasp of complex network, security, mobile, desktop, server, telephony, backup, application and database technologies.
- Experience with ITSM and systems management tools preferred.
Personal Skills
- Good relationship management skills. Ability to relate to people at all levels internally and externally with a strong client-service focus.
- Strong communication skills with the ability to communicate technical ideas and concerns in a non-technical manner.
- Strategic, analytical, systems thinking, and problem-solving skills, with capacity to see the big picture, make sound decisions, and offer non-standard solutions.
- Able to maintain confidential information.
- Proactive, resourceful, solutions-oriented and results-oriented.
- Basic understanding of business analysis concepts and best practice.
- Demonstrated experience building ICT capacity with professional staff.
Required/Desired Foreign Language
Travel Required: Up to a maximum of 50% travel to regional CRS offices may be required.
Key Working Relationships:
Supervisory: Not applicable
Internal: All CP staff, RIM, members of CRS ICT community, and owners of CRS business systems, specifically HoP, Program Managers, and MEAL officers.
External: CRS partners; Government agencies, NetHope, Peers from other NGOs in the country; and ICT services providers.
Agency REDI Competencies (for all CRS Staff):
Agency competencies clarify expected behaviors and attitudes for all staff. When demonstrated, they create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
- Personal Accountability – Consistently takes responsibility for one’s own actions.
- Acts with Integrity – Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
- Builds and Maintains Trust – Shows consistency between words and actions.
- Collaborates with Others – Works effectively in intercultural and diverse teams.
- Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.
Agency Leadership Competencies:
- Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
- Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
- Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
If you are ready to take on this rewarding opportunity and make a difference in the lives of others, you may fill the application form through the link, and attach your up-to-date CV on / before the application deadline April 28, 2024. You will be contacted only if selected for written exam/interview. Phone solicitations will not be accepted. These job opportunities are open to Ethiopian nationals only.
***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
What we offer:
CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.
CRS requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking.
** Qualified women & persons with disability are highly encouraged to apply**
CRS is an Equal Opportunity Employer
More Information
- Address Ethiopia
- Experience Level Mid level
- Total Years Experience 0-5
