Available positions: Three
Required languages: 1 between English and Oromifa, 1 English and Amharic, 1 English and Tigrigna
Job summary:
Facilitate communication between parties who speak two different languages over the phone by conveying information effectively in a professiona and neutral manner with the goal of ensuring comminication in alignment with job and company expectatioins.
Weekly work load: a minimum of 44 hours from late afternoon to evening to aline with USA time zones.
Job Requirements
Qualifications and Education Requirements:
- Proficient accent-neutral, near-native English,
- High school diploma or above,
- 1-2 years customer service environment experience,
- Stable job history,
- Good attendance record,
- Ability to sit for long hours,
- Prior interpretation experience is a plus but not a required,
- Knowledge and use of PC systems/CRM and Google Serach is a must.
Preferred Skills:
- Superior oral and written communication skills,
- Computer literacy with the ability to type a minimum of 20 WPM,
- Competency in a service organization environment,
- Ability to work independently,
- Self-motivated, willingness to constantly improve,
- Attention to detail and be able to multi-task and prioritize work on a daily basis,
- The ability to focus on a fast-pased envoronment while handlign calls with a courteus, fiendly and well-spoken tone,
Strong people’s skills and be able to communicate both orally and written form.
Special requirements:
- Because of working time in late hours those living in and arround Lebu area are most welcome.
How to Apply
Interested and qualified applicants can send their CV to [email protected]
More Information
- Address Addis Ababa
- Experience Level Junior
- Total Years Experience 0-5
- Qualification BA/BSc
