After Sales Support 12 views

We are hiring After-Sales Support professionals to provide post-implementation technical and

operational support across our software solutions. Working closely with internal teams, you will serve

as the primary contact for clients after go-live, ensuring smooth day-to-day system usage and timely

resolution of issues.

You will be responsible for handling client support requests, providing remote assistance via phone and

tools such as AnyDesk, troubleshooting system-related issues, and coordinating escalations when

required. You will maintain continuous communication with clients to ensure system stability,

responsiveness, and a high level of customer satisfaction. This role requires strong problem-solving

skills, patience, and a service-oriented mindset.

1. Bachelor’s degree in Business, Information Systems, Computer Science, or a related field
2. 0 – 2 years of experience in customer support, technical support, helpdesk, or a similar role
3. Good understanding of enterprise software systems ( ERP, POS, CRM, or similar solutions)
4. Strong communication, coordination, and problem-solving skills
5. Ability to manage multiple client support requests in a fast-paced environment
6. Basic understanding of software systems, databases, and remote support tools
7. Experience with AnyDesk or similar remote support tools is an advantage
8. Fluency in English and Amharic; additional languages are a plus