Case Manager 98 views2 applications

Job Description

FH Ethiopia is a non-governmental organization engaged in relief and development activities. At FH, we operate under a set of guiding principles we call the “The Heartbeat”. This includes our Values, Vision and Purpose, which serve as the explanation of who we are and how we work as organization. Together we follow God’s call responding to human suffering and graduating communities from extreme poverty. FH Ethiopia would like to invite external candidates to apply for the following position:

Position:                                  Case Manager

Duty Station:                          Mekelle, Tanqua Milash and Abergelle Yechilla

Duration of Contract:           Temporary contract up to July 31,2023

Salary:                                      As per the salary scale of the organization

Closing date:                           May 31, 2023

Job Summary

The case manager will work under the supervision of the field Project manager at the field level to ensure improved quality of health and psychosocial support for survivors and support the development of functional referral networks that enhance survivors’ ability to receive confidential, safe, and timely services that meets their needs promptly. She/he will oversee Case management and psychosocial support services provided to survivors of gender-based violence and women and girls in general, implementation of basic psychosocial support activities for women and girls at the outreach sites, and local partner support.

Principal Responsibilities

o    Responsible for managing WGFS activities, representing the WGFS project at the Woreda level, and responsible communication with stakeholders, government sectors, and community structure.

o    Provide direct technical supervision to GBV case workers and support the local partners in all response-related aspects, not limited to training, sub-agreements, implementation, reporting, mentoring, monitoring, and evaluation throughout the implementation process.

o    Coordinate, supervise, and manage all WGFS team (Caseworker, community mobilizers, security guards, and cleaners).

o    Lead and be responsible for the GBV prevention program and Implementation of GBV awareness-raising and prevention/outreach activities

o    Provide direct support and care for adult survivors of GBV and age-appropriate specialized support and care for adolescent, male, and girl child survivors of GBV, including counseling and case management.

o    Follow GBV guiding principles of respect, confidentiality, safety/security, and non-discrimination while providing services.

o    Assess needs, development of an action plan for recovery, implementation of the action plan, and ensure appropriate follow-up/revision and case closure based on a survivor-centered approach.

o    Facilitate, Provide, and follow up referral services (health, specialized PSS, legal, etc.) with the consent of the survivor.

o    Ensure proper documentation of reported GBV incidences through the utilization of GBV IMS case intake, action, follow-up, and other case management forms appropriately.

o    Ensure all documentation on reported cases and referrals made are updated, accurate, organized, inserted on the database, and well-maintained by caseworkers.

o    Work with stakeholders to develop and strengthen referral networks and monitor the implementation of the referral pathway to improve survivors’ access to confidential, safe GBV services promptly to meet their needs.

o    In consultations with women and girls, develop and support the implementation of a series of age-appropriate and group emotional and social support activities for women and girls, with an emphasis on meeting the needs of survivors of GBV and strengthening support networks among women and girls.

o    Provide/facilitate GBV training for all relevant community actors, including; psychosocial First Aid Volunteers, Community Health Volunteers, women groups, other informal and formal community structures, and any other identified groups on basic concepts & referral pathways, guiding principles, sexual exploitation, and abuse and other training types according to the demand.

o    Prepare and submit weekly & monthly reports as required and incorporate supervisors’ feedback promptly.

o    Ensure supplies/resources are requested promptly for timely implementation of program activities including managing/preparing contingency program stock supplies where necessary.

o    Work with other WGSS staff to develop and monitor feedback mechanisms.

o    Perform additional activities assigned by the supervisor

Safeguarding Policy

FH strives to provide an environment free from sexual exploitation and abuse and harassment in all places where relief and development programs are implemented. FH holds a zero-tolerance policy against sexual exploitation and abuse and harassment. FH expects its employees to maintain high ethical standards, protect organizational integrity and reputation, and ensure that FH work is carried out with honest and fair methods, in alignment with the FH Heartbeat and safeguarding and associated policies. Violations of stated policies will be subject to corrective action up to and including termination of employment.

Gender Responsibility

⮚        Provide adequate time to staff to participate in gender sensitivity workshops and related events.

⮚        Through observation, interviews, and spot-checks, ensure that the staff planning process is gender sensitive.

⮚        Build a better gender balance in staffing through affirmative action.

⮚        Observe if women staff are as involved as men in high-profile activities such as interaction with visitors and chairing meetings, and take corrective action if warranted.

⮚        Encourage female staff to participate in external networks (local and regional), as well as seminars and cross-visits.

⮚        Facilitate open and regular discussions with staff about the work environment, policies, and values convenient to gender issues.

Safety & Security Responsibility

⮚        Encourages compliance with Safety and Security principles and policies of the organization by all staff;

⮚        Visiting project Offices and operational areas periodically to meet staff and making sure that all staff members are aware of the safety and security procedures;

⮚        Explains to staff the reasoning behind the organization’s safety and security policies and procedures

⮚        Organizing local training sessions, such as First Aid, Fire Safety, and Defensive Driving for staff members.  If possible, he/she should conduct briefing and training sessions himself/herself;

⮚        Ensures that safety and security objectives are added to performance reviews and evaluations of all staff members;

⮚        Encourages staff to adopt safe and secure practices. Ensuring that updated personnel information related to safety (Record of Emergency Data) and security management are kept in Human resources.

Job Requirements

Job Level Specifications

⮚       Full agreement with FH’s Christian foundation and beliefs as expressed in The Heartbeat: our Values, Vision, and Purpose.

⮚       Ability to communicate with organization members.

⮚       Physical fitness to operate in a different weather environment.

⮚       Shows a positive attitude that contributes to a good working atmosphere in the office

⮚       Maintain or retain confidential internal information of the organization.


Minimum of 2 years experience in direct provision and a total of four years of work experience directly working on counseling and psychosocial support to survivors of gender-based violence, including child survivors preferred and an added advantage but not a must. Good facilitation skills and experience are required. Prior experience in an International NGO setting is preferred.


Degree in Social Work/Social Sciences/Counseling/psychology/ health or another related field preferred.

Distinguishing Competencies

⮚       Proactive personality & and self-initiative.

⮚       Computer literacy


⮚       Proficiency in both spoken and written English. Knowledge of the local language of the intervention area is preferred.

Women Candidates are highly encouraged to apply

Competent candidates can submit ONLY their application and CV to:  [email protected]

Candidates MUST refer the position title “Case Manager” on the subject line of their email and applications

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