Customer Service Manager 43 views

Dashen Breweries is a major player in the rapidly developing Ethiopian Brewery market. Our Vision is to be Ethiopia’s Number One Brewing Company and our Purpose is to “Delight Consumers, Enrich Communities and Enhance Ethiopian’s Progress”.Our flagship Brands, Dashen, Bale’ageru and Jano are renowned for their great taste and quality. In addition to our Brewery in Gondar, we have a new leading edge Brewery at Debre Birhan, the first of its kind in Africa. Given the continued growth and future expansion of Dashen Breweries, the following opportunity exist.

Job Title	Customer Service Manager
No. of Position	01
Term of Employment	Permanent

Job summary:

The main purpose of this role is to manage the overall customer service operation and be the main point of contact with cross-functional interaction between sales, production, finance, warehouse and partners.

Leadership Responsibilities

·         Achieves growth by working through & with people, both in function and cross functionally

·         A highly structured and organized manager able to handle times effectively and prioritize many conflicting issues.

·         Excellent people manager

·         Self-contained, reliable and adaptable person, who is results oriented, resilient and energetic

·         Creative and visionary problem-solving skills

·          Excellent analytical skills

 

Functional Capability

·         Ensure safe and efficient management of logistics operations

·         Optimize the planning process of supply and demand within the organization.

·         Make sure that sales order processing procedure is followed properly while treating partners orders

·         Make sure sales discounts and/or trade promotions are done as per approved schemes

·         Strictly ensure sales orders invoicing are done within the customer credit limit or with equivalent cash deposit

·         Record booked, pending, and invoiced orders accurately and report the same, daily to sales and logistics team for each company.

 

Top Accountabilities

·         Ensure great business partnership in place in order to manage relationship with all distributors, Supply chain, and Finance in order to achieve Business goals

·         Customer service management of all partners and manage the end to end order

·         Drive continuous improvement within all logistics operations

·         Ensure that all logistics budgets are delivered to achieve key final targets

·         Maintain excellent infernal relationship between all internal and external customers

·         Receive and stock all finished goods / return damage and manage trade returns from customer

·         Record and Resolve customer complaints according to the approved procedure, and prepare monthly customer

·         Ensure dynamic process improvement in place to support logistics and capacity constraints.

·          Ensure Product availability through working with Production Managers and the Sales and Marketing.

·          Ensure accurate Sales Reporting on a daily basis and guide the production on the SKU requirement from trade.

·          Work with the distribution to optimize the logistical functions.