Customer Service Officer 60 views1 application

About Dugda Construction PLC

Dugda construction Plc, a privately owned construction firm, with an ambition to play significant role by applying the latest construction techniques, technologies and practices. Dugda offers a full range of construction and civil engineering services by tailoring its service to meet client’s requirement and engaged in Building construction (BC-1) Pile foundation work contractor (SC-1) and Ready-Mix concrete supply.

Main Purpose

• A customer Services Officer is responsible for delivering services to customers as part of a Marketing management team handle transactions for clients, manage individual client caseloads and escalate complex matters higher up the chain. As the customer service officer, you will work directly with customers to meet their needs, answer their questions and provide support in related to documentation.

Main responsibilities

• Provide client support services in accurate and timely manner.
• Maintain high level of professionalism and competence in every client interaction.
• Build positive and productive relationships with clients.
• Inform management about complex client issues and resolutions.
• Answer customer inquiries via phone, email, and in-person
• Update customer records in the system, including notes about interactions, delivery details….
• Create and maintain reports about customer interactions
• Provide all the required customer related information to other departments
• Follow up and collect daily production report from production department and update customer database daily
• Follow up the client to settle any remaining payments and finalize documentation
• Communicate in advance to the clients and update for any change the company implement.
• Prepare Performa, Contract agreement, Production order and submit to the concerned departments
• file properly all valued documents related to sales and marketing department
• Encourage customers to complete surveys
• Work in compliance with company policies and procedures.

Department: Sales and Marketing

Employment Term: Indefinite period

Qualification

• Minimum B.A. degree in Marketing  Management,  Business Management and/or  BSC in Civil engineering
• At least 3 plus years of relevant sales and customer service experience with good communication skill