Front Desk and Admin Assistant 27 views

Job Title Front Desk and Admin Assistant

Location Addis Ababa

No. of Positions 1

Term of employment Permanent  

Job Summary: –

The Front Desk and Admin Assistant is accountable for performing quality, efficient and hands-on services through operating a telephone Switchboard as well as a fax machine to take and relay messages. Also to manage telephone calls properly and assist staff and visitors in placing calls;

Key Responsibilities

• Receives, screens and transmits telephone calls to the respective staff members;
• Takes telephone messages in the absence of staff members and ensures transmission of messages accurately and timely;
• Supports staff and visitors in making international calls, registers the number called and purpose (official/personal);
• Checks telephone bills and passes to administration for verification and payment approval;
• Receives visitors coming to the office in a polite manner, checks and directs them to the relevant staff;
• Ensures that unwanted/unauthorized visitors do not walk in to the office;
• Support on administrative routines of the HR Department;
• Ensures that the reception area is quiet, neat and professional working atmosphere;
• Performs other related duties as required.

• Diploma, 10+3 or Level III in secretarial science or Information Technology or Human Resource Management, Record keeping or related
• At least 3 years of related experience in similar activities

Key competency & Behavioral Skill

• Customer focus
• Self-mastery/empathy
• Understanding of business acumen
• Good communication skill
• Good knowledge of telephone system operations and regulations
• Ability to deal with people courteously
• Ability to safe guard confidentiality of information
• Ability to answer calls with tact judgment and poise
• Ability to operate under pressure