General Manager 15 views

Altera Luxury Living Hotel Apartments, General Manager (Addis Ababa)

Location: Bole/Addis Ababa, Ethiopia

Employment Type: Full-time, Onsite

Reports to: Owner

About Altera Luxury Living

Altera Luxury Living is a high-end serviced-apartment and hotel-apartment concept in Addis Ababa, offering premium long- and short-stay accommodation to business travellers, diplomats, and discerning guests. We pride ourselves on delivering exceptional guest experiences, modern facilities, and a service culture that combines Ethiopian warmth with international standards.

Position Summary

The General Manager (GM) will lead all aspects of Altera operations, commercial performance, guest experience, and people management. The GM will set strategy, drive revenue and profitability, ensure operational excellence across departments, and act as the public face of the property.

Key Responsibilities

• Provide overall leadership and strategic direction for the property to meet revenue, ADR, occupancy, and profitability targets.
• Oversee day-to-day hotel apartment operations: front office, housekeeping, maintenance, security and IT.
• Develop and implement SOPs, quality standards, and service training to maintain consistent guest experience and compliance with health & safety regulations.
• Create and execute sales & marketing plans (direct, OTA, Corporate, and Group) to increase occupancy and repeat business.
• Manage financial performance: prepare annual budgets with the finance manager, control costs, monitor P&L, and report monthly to owners.
• Recruit, coach, and inspire a high-performing team; lead talent development and implement performance management.
• Build and maintain relationships with key corporate clients, travel agents, embassies, and partners.
• Ensure property maintenance, asset protection, and capital expenditure projects are delivered on time and on budget.
• Represent Altera publicly, handle guest complaints, and escalate as needed.
• Build and maintain relationships with key corporate clients, travel agents, embassies, and partners.
• Ensure property maintenance, asset protection, and capital expenditure projects are delivered on time and on budget.
• Represent Altera in public; handle guest complaints and escalate as needed.

Required Qualifications & Experience

• A degree in Hotel Management or Equivalent
• Minimum 8-12 years of progressive experience in hotel or serviced residence management, with at least 4 years in a senior leadership/GM role.
• Excellent leadership, communication, and interpersonal skills; culturally sensitive and able to work in a diverse environment.
• Proven experience with hotel PMS, CRS/OTA channels, and revenue management tools.
• Strong commercial acumen, preferably with experience in Rooms Management, Experience in managing budgets, revenue proposals, and forecasting results.
• Strong leadership skills to effectively manage and motivate the team to achieve a high level of performance and exceed targets.

Competencies & Personal Attributes

• Results-driven, hands-on leader with excellent problem-solving skills.
• High standards of integrity, professionalism, and guest orientation.
• Strong commercial acumen and analytical skills.
• Comfortable working in a fast-paced environment and managing multiple priorities.