Job Description
Duties & Responsibilities
- Greets and receives customers in a welcoming manner.
- Bring agent-based customer for company from different sales route.
- Provide customers with information about items.
- Elevate complaints to management.
- Keep track of inventory.
- Collect and process payment & submit to company bank account.
- Maintain the client informed on new products.
- Maintain sales records.
- Meet or surpass sales quota expectations.
- Build business relationships with customers in order to earn their trust and maintain their loyalty.
- Meet daily, weekly, monthly, quarterly & yearly sales target.
- Maintain current customer accounts by providing sales and product support.
- Communicate with customers, managers, and other staff in order to resolve problems, complaints and questions related to sales.
- Develop and maintain clear goals, plans, and timelines to facilitate overall company sales objectives.
- Create, plan, and execute territory strategies and tactics of sales plan.
- Manage customer inquiries and complaints.
- Conducts market research and sales forecasting.
- Identify relevant information about our customers such as needs, interests, location, etc.
- Identify key towns and cities that have potential demand, agents and customers. (Route Plan Draft (RTM)).
- Identify possible risk factors that can affect sales and distribution.
- Work on a meticulous market surveying method to cater to existing demand and attract more new customers.
- Act as a trusted middle man between the company and customer.
- Increase brand awareness and market share.
- Promote our brand at trade shows and major industry-related events.
- Prepare and submit periodic reports according to company’s standards to the concerned higher management. (Daily, weekly, monthly, and yearly).
- Performs related activities as required.
Job Requirements
The ideal candidate should have:
- Proven experience as a marketing officer or similar role
- Solid knowledge of marketing techniques and principle
- Good understanding of market research techniques, statistical and data analysis method
- Excellent knowledge of MS Office and marketing software (e.g., CRM)
- Thorough understanding of social media and web analytics
- Outstanding communication and interpersonal abilities
- Creativity and commercial awarenes
- A team player with a customer-oriented approach
Qualification
- BSc/BA in Marketing, Business Administration or a relevant fields.
Experience
- Soap industries and related industries.
Interested and qualified candidates can apply on [email protected]
More Information
- Address Ethiopia
- Experience Level Mid level
- Total Years Experience 0-5
