About the Job
About the Role
The Product Support Sales Lead is responsible for driving aftermarket business growth through strategic sales leadership, customer relationship management, and expansion of product support services.
The role focuses on developing and managing service sales channels, leading key account development initiatives, increasing parts and service revenue, and ensuring high customer satisfaction across the installed machine base.
Key Responsibilities
- Product Support Sales & Business Development
- Develop and implement product support sales strategies to achieve revenue and profitability targets
- Drive spare parts, maintenance contracts, and service sales growth
- Identify new business opportunities within the installed customer base
- Develop annual and quarterly sales plans for product support business
- Lead customer retention and aftermarket business expansion initiatives
- Conduct installed base analysis and identify service sales opportunities
Channel & Customer Management
- Build and maintain strong relationships with key customers and institutional clients
- Manage product support sales representatives (PSSR) and support field sales activities
- Coordinate with service teams to ensure effective service delivery and customer satisfaction
- Support warranty, preventive maintenance, and annual maintenance contract (AMC) sales activities
- Ensure timely follow-up of quotations, leads, and customer requests
Commercial & Operational Management
- Prepare service and parts quotations aligned with customer requirements
- Monitor pricing, margins, and profitability of product support business
- Coordinate with spare parts and service departments for operational efficiency
- Ensure proper documentation and CRM updates for all sales activities
- Support implementation of SAP/service management processes
Reporting & Analytics
- Prepare weekly, monthly, and quarterly sales performance reports
- Monitor sales trends, customer activity, and market opportunities
- Analyze service revenue, parts movement, and customer buying patterns
- Provide strategic recommendations for business growth and operational improvements
About You
What We’re Looking For
Minimum Qualifications
- Bachelor’s degree in electrical, electronics, IT, Mechanical Engineering, or related field
- 7–10 years of experience in product support sales, aftermarket sales, or commercial leadership roles
- Minimum 4 years of experience in Product Support Sales
Key Account Management
- Service Sales & Aftermarket Business
- Experience in document solutions, Office machines, IT equipment, or related sectors is highly preferred
Skills & Competencies
- Product Support Business Development
- Key Account Management
- Service & Spare Parts Sales
- Commercial Negotiation Skills
- Customer Relationship Management
- Sales Planning & Reporting
- Leadership & Team Management
- Market Development & Opportunity Analysis
What You’ll Get
- Work that directly impacts business growth
- Early ownership and decision-making responsibility
- A fast-moving environment where your work is visible
- Learning that comes from solving real business challenges
- A team that values accountability, collaboration, and execution
Requirement Skill
Communication
ability to build strong working relationships
Good customer service, communications,
How To Apply
Interested applicants are encouraged to apply through the application form below:
[Application Form]
Only shortlisted candidates will be contacted.
More Information
- Experience Level Senior
- Total Years Experience 5-10
- Qualification BA/BSc
