About the Job
About the Role
The Product Support Sales Representative (PSSR) is responsible for supporting aftermarket sales activities by promoting spare parts, maintenance services, annual maintenance contracts, and service solutions to customers.
The role focuses on customer engagement, opportunity identification, quotation follow-up, and maximizing service revenue from the installed machine base.
Key Responsibilities
- Customer & Sales Support
- Visit customers regularly to identify service and parts sales opportunities
- Promote preventive maintenance contracts and service solutions
- Prepare and follow up service and spare parts quotations
- Support installed base analysis and customer segmentation activities
- Maintain strong relationships with existing and potential customers
- Generate leads for additional equipment and service opportunities
Service Coordination
- Coordinate with service engineers and spare parts teams for timely support
- Follow up open job cards, quotations, and pending customer requests
- Ensure customer complaints are addressed promptly
- Support customer satisfaction improvement initiatives
- Monitor warranty and maintenance contract status
Reporting & Documentation
- Update customer activity reports and sales pipeline records
- Maintain CRM and customer database accuracy
- Prepare weekly sales and activity reports
- Monitor parts movement and service opportunities within assigned territory
About You
What We’re Looking For
Minimum Qualifications
- Bachelor’s degree in Electrical,Electronics,IT, Mechanical Engineering, or related field
- 3–5 years of experience in sales, customer support, or product support activities
- Experience in service sales, parts sales, or customer support is preferred
- Experience in document solutions, Office machines , IT equipment, or related sectors is highly advantageous
Skills & Competencies
- Customer Relationship Management
- Communication & Negotiation Skills
- Sales Follow-up & Reporting
- Product Support Coordination
- Basic Technical Understanding
- Team Collaboration
- Time Management
- Microsoft Office & ERP/SAP familiarity
What You’ll Get
- Exposure to real business and customer environments
- Career growth opportunities in aftermarket sales
- Learning and development opportunities
A collaborative and performance-driven team environment
Requirement Skill
Communication & Negotiation
Accountabilty
How To Apply
Interested applicants are encouraged to apply through the application form below:
[Application Form]
Only shortlisted candidates will be contacted.
More Information
- Experience Level Mid level
- Total Years Experience 0-5
- Qualification BA/BSc
