About the Job
About the Role
The Service Engineer is responsible for installation, maintenance, troubleshooting, and repair of office automation equipment and related systems.
The role focuses on delivering high-quality technical support, minimizing equipment downtime, and ensuring customer satisfaction.
Key Responsibilities
Technical Service Activities
- Install, maintain, and troubleshoot printers, copiers, and office machines
- Diagnose hardware and software issues efficiently
- Perform preventive and corrective maintenance activities
- Complete service job cards and technical reports accurately
- Ensure timely resolution of customer technical issues
- Support machine testing, calibration, and quality checks
Customer Support
- Provide professional onsite and workshop technical support
- Explain technical issues and solutions clearly to customers
- Ensure proper customer handover after service completion
- Maintain high standards of customer satisfaction
Documentation & Compliance
- Maintain accurate service records and job card documentation
- Ensure proper utilization of tools, spare parts, and equipment
- Follow company service standards and safety procedures
- Support SAP/service management system updates
About You
What We’re Looking For
Minimum Qualifications
- Degree in Electronics, Electrical Engineering, IT, Computer Engineering, or related field
- 2–5 years of experience in technical support or equipment maintenance
- Experience in printer, copier, or office machine servicing is highly preferred
Skills & Competencies
- Technical Troubleshooting Skills
- Preventive & Corrective Maintenance
- Customer Service Orientation
- Problem Solving Skills
Requirement Skill
Technical proficiency
Ability to plan and coordinate
How To Apply
Interested applicants are encouraged to apply through the application form below:
[Application Form]
Only shortlisted candidates will be contacted.
More Information
- Experience Level Mid level
- Total Years Experience 0-5
- Qualification BA/BSc
