Sales and Reception Officer 20 views

Role Purpose:

The Sales and Reception Clerk is responsible for generating qualified sales opportunities by identifying, contacting, and qualifying prospects. The role focuses on pipeline creation and closing deals.

Key Responsibilities:

• Prospect and qualify outbound and inbound leads via calls, email, and LinkedIn.
• Conduct discovery conversations to assess fit, needs, and buying intent.
• Schedule qualified meetings for the Marketing Manager.
• Maintain accurate and up-to-date records in the CRM.
• Meet or exceed daily activity targets (calls, emails, connections).
• Achieve monthly and quarterly SQL /meeting targets.
• Follow defined scripts, messaging, and qualification frameworks.
• Collaborate with sales and marketing to improve lead quality and conversion.
• Care for visiting guests and facilitate obtaining the desired services.

Performance Metrics (Non-Negotiable):

• Number of qualified meetings (SQLs).
• Conversion rate: lead → meeting → Deal closing.
• Activity volume (calls, emails, touchpoints).
• Show-up rate for booked meetings.
• CRM data accuracy and hygiene.
• Testimony of satisfied customers.

Required Skills & Experience:

• 1–2 years of experience in sales within the service industry, tele-sales, or outbound calling
• Strong communication and objection-handling skills.
• Comfortable with high-volume outbound activity.
• Basic understanding of sales funnels and qualifications (BANT, MEDDIC, etc.).
• Experience using CRM systems (HubSpot, Salesforce, or similar).
• Resilient, disciplined, and target driven.

Preferred Profile:

• Experience selling B2C services.
• Exposure to service markets like training, counseling, and consulting.
• Ability to work with scripts while sounding natural.
• Strong time management and follow-through.

Place of work: Addis Ababa

Additional Requirements:

• Availability for on-call support or after-hours work as needed.
• Those living in and around the Lebu area are most preferred.
• Women are preferred for this position.