Operations & Customer Service Officer 24 views

JOB PURPOSE

To support the company’s daily operations and deliver excellent customer service by responding to inquiries, assisting clients, coordinating property-related services, and helping customers find suitable properties.

KEY RESPONSIBILITIES

• Respond to customer inquiries received through WhatsApp, telephone, and other communication channels in a timely and professional manner.
• Provide accurate information about the company’s properties, services, and available listings.
• Assist customers with property inquiries, viewing arrangements, and follow-up communication.
• Maintain customer records and update relevant information in the company’s systems.
• Coordinate with colleagues and other departments to resolve customer requests and concerns.
• Follow up with prospective clients and support customer relationship management activities.
• Prepare basic reports and maintain organized records using Microsoft Excel and other office tools.
• Handle customer complaints professionally and refer complex issues to the appropriate manager.
• Perform other related duties assigned by the manager.

REQUIRED SKILLS

• Good verbal and written communication skills.
• Basic computer skills, including Microsoft Excel; CRM experience is an advantage.
• Strong customer-service and interpersonal skills.
• Ability to organize tasks, follow up promptly, and work well with a team.
• Professional attitude, reliability, and willingness to learn.

PERFORMANCE INDICATORS

• Timely and professional responses to customer inquiries.
• Customer satisfaction and quality of service.
• Accurate and up-to-date customer records.
• Effective follow-up with prospective and existing customers.
• Completion of assigned tasks and reports on time.